To set up the fingerprint reader to recognize your fingerprint, you must have a logon account on the computer and the account must require a password.

Set up the fingerprint reader using Verisoft Access Manager instead of the HP Simple pass, Hence, I would request you to follow the steps listed below: Since it works fine on windows hello, it confirms that this isn't a hardware failure but a software issue, Good done a remarkable job performing the steps suggested earlier, great workĪnd don't worry, as we should be able to fix this up with a few more steps and I'll be with you until we ensure this issue is fixed. That’ll help us and others see that we’ve got the answers! If they did, that’s awesome! Give us some reinforcement by clicking the solution and kudos buttons, Let me know if those steps worked for you. Find new device drivers if you changed operating systems.(Although the header may be different, the steps will solve your concern as well). Here's a related post with a similar issue that seems to have helped others: Click here I would like to take a moment and thank you for using this forum, it is a great place to find answers.įor you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.Īs I understand the fingerprint reader doesn't work,ĭon’t worry as I have a few steps to help you out, Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+.

Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10.Remove 'HP Support Solutions Framework' through Add/Remove programs on PC.HP Support Solutions Framework - Windows Service, localhost Web server, and Software.This tool will detect HP PCs and HP printers. Note: This tool applies to Microsoft Windows PC's only. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.

Verisoft access manager download